Privacy Policy

Last updated: October 9, 2025

1) Who We Are

Soltrix Kft. (“we”, “us”, “our”) provides retail and wholesale of computers, components and IT services. We are the data controller for the personal data processed through this website and our services.

2) What Personal Data We Collect

  • Contact data — name, email address, phone number, company details (if provided) when you submit a request or contact us.
  • Order & service data — products/services requested, delivery details, invoices, communications related to your order.
  • Technical data — IP address, device/browser information, pages visited and timestamps (through cookies/analytics, where applicable).
  • Support data — details you share when requesting support (e.g., error logs or system specs you voluntarily provide).

3) Why We Use Your Data (Purposes) & Legal Bases

  • To respond to inquiries and provide quotes — performance of a contract or steps prior to entering into a contract (GDPR Art. 6(1)(b)).
  • To process orders, deliver products/services and provide warranty/after-sales support — contract (Art. 6(1)(b)).
  • To send service communications (e.g., order updates, important notices) — legitimate interests/contract (Art. 6(1)(f)/(b)).
  • To improve our website and services (statistics, security, performance) — legitimate interests (Art. 6(1)(f)).
  • To comply with legal obligations (tax, accounting, consumer protection) — legal obligation (Art. 6(1)(c)).
  • Marketing communications (optional) — consent (Art. 6(1)(a)). You may opt out at any time.

4) Cookies & Analytics

We may use essential cookies for site functionality and (where enabled) optional analytics cookies to understand usage patterns. Non-essential cookies are used only with your consent. You can change your preferences via your browser settings or any cookie banner presented on the site.

5) Sharing Your Data

We do not sell your personal data. We may share data with trusted service providers (“processors”) who assist us in operating our website, processing payments, delivering orders, or providing IT/support services. These providers are contractually bound to protect your data and process it only on our instructions. We may also share data when required by law or to protect our rights.

6) International Transfers

Your data is generally processed within the European Economic Area (EEA). If data is transferred outside the EEA, we will ensure appropriate safeguards (e.g., adequacy decisions or EU Standard Contractual Clauses) in accordance with GDPR requirements.

7) Data Retention

We keep personal data only as long as necessary for the purposes described above: inquiries and quotes (typically up to 12 months if no contract follows), contract and invoice data (as required by tax/accounting laws), and support records for the duration needed to resolve the issue. After these periods, data is securely deleted or anonymized.

8) Your Rights (GDPR)

Under the GDPR, you may have the right to: access your data; correct inaccuracies; erase data; restrict or object to processing; data portability; and withdraw consent (where processing is based on consent). You also have the right to lodge a complaint with your local supervisory authority. To exercise your rights, please contact us at soltrix2025@gmail.com.

9) Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so absolute security cannot be guaranteed.

10) Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove such information.

11) Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any sites you visit.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Material changes will be communicated on this page, and where appropriate, via email or site notice.

13) Contact Us

For questions about this Privacy Policy or our data practices, contact: